Privacy Policy
Last Updated: 9th October 2025
Jewels by Simtim (“we,” “our,” “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect information when you use our website, mobile app, or any services connected to jewelsbysimtim.com, which operates on the Spree Commerce platform (Ruby on Rails).
By using our website or app, you agree to the terms of this Privacy Policy. If you do not agree, please refrain from using our services.
1. Information We Collect
We collect personal and non-personal information when you interact with our website or app, including:
a. Personal Information
When you register, make a purchase, or contact us, we may collect:
- Name
- Email address
- Phone number
- Billing and shipping address
- Payment details (processed securely through third-party gateways such as Razorpay, PayPal, or Stripe)
b. Automatically Collected Data
When you visit our site or use our app, Spree Commerce may automatically collect:
- IP address
- Browser type and version
- Device information
- Referring website or app
- Pages viewed and time spent on site
- Cookies and session identifiers (see Section 6 below)
c. Third-Party Data
We may collect data from third-party integrations (e.g., Google Analytics, Facebook Pixel) for performance tracking, remarketing, and audience insights.
2. How We Use Your Information
Your data helps us improve your shopping experience. We use collected information to:
- Process and fulfill your orders
- Manage your account and preferences
- Provide customer service and respond to inquiries
- Send transactional emails, invoices, or order confirmations
- Send marketing and promotional messages (only with your consent)
- Improve our website, app, and product offerings
- Prevent fraud, unauthorized transactions, and security breaches
3. Legal Basis for Processing (GDPR Compliance)
If you are located in the European Economic Area (EEA) or the UK, our legal basis for collecting and processing your data includes:
- Performance of a contract (e.g., fulfilling your order)
- Your consent (e.g., newsletters, promotions)
- Legitimate interests (e.g., improving services and fraud prevention)
- Compliance with legal obligations
4. Data Storage and Security
Jewels by Simtim uses secure, encrypted systems supported by Spree Commerce and hosted on reliable cloud infrastructure.
We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, or alteration.
Payment information is not stored on our servers — it is processed via secure, PCI-DSS-compliant third-party payment providers.
5. Sharing of Information
We do not sell or rent your personal information.
We may share limited data only with trusted third parties for the following purposes:
- Order fulfillment: Shipping partners, couriers, logistics providers
- Payment processing: Razorpay, PayPal, Stripe, or similar gateways
- Marketing and analytics: Google, Facebook, Instagram, or other ad platforms
- Legal compliance: When required by law or government authorities
All such third parties are obligated to protect your information and use it solely for the intended purpose.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to improve user experience and analyze site performance.
Cookies help us:
- Remember your preferences and login details
- Track cart items and order sessions
- Provide personalized recommendations
You can disable cookies via your browser settings, but certain parts of the site may not function properly as a result.
7. Data Retention
We retain your personal information as long as necessary to fulfill your order, comply with legal obligations, resolve disputes, and enforce our agreements.
When data is no longer required, it is securely deleted or anonymized.
8. Your Rights
Depending on your location, you may have the right to:
- Access and review your data
- Correct inaccurate information
- Withdraw consent for marketing communications
- Request data deletion (“Right to be Forgotten”)
- Request a copy of your stored data (data portability)
To exercise any of these rights, please contact us at simrat@jewelsbysimtim.com.
9. International Orders
As we ship internationally, your data may be transferred and processed outside your home country.
By using our website or app, you consent to such transfer in accordance with applicable data protection laws.
10. Children’s Privacy
Our website and app are intended for users 18 years and older.
We do not knowingly collect personal information from children. If you believe your child has provided personal data, please contact us immediately.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in practices or legal requirements.
Any updates will be posted on this page with a revised “Last Updated” date.
Your continued use of our services after such updates constitutes acceptance of the revised policy.
12. Contact Us
For any questions, concerns, or data-related requests, please contact:
Jewels by Simtim📍 Chandigarh, India
📧 Email: simrat@jewelsbysimtim.com
📞 Phone: +91 98724 00003
🌐 Website:
www.jewelsbysimtim.com
